Return & Refund Policy
Return & Refund Policy
iMXPW.com General Item Return Policy - iMXPW provides a straightforward warranty that is processed in the most hassle-free way possible.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
18-month warranty for quality-related issues
30-Day Money-Back Guarantee for Any Reason
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in iMXPW’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, iMXPW refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
iMXPW is not liable for:
- Loss of data incurred from use of iMXPW products
- Returning personal items sent to iMXPW
When returning items with a prepaid shipping label provided by iMXPW, iMXPW takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. iMXPW does not provide refunds for items damaged in transit for non-quality related warranty claims.